Sample session frustrations
Wednesday, January 16th, 2008As a life coach, one of the ways I find the right clients to work with is through free, no obligation sample sessions. I enjoy giving them; I get to work with people I don’t usually work with. I always learn something, and it sharpens my skills. Besides, I so strongly believe in the power of coaching that I love giving people a chance to really change their lives in just one, 45 minute session. I’ve seen it work.
But I also hate some aspects of sample sessions, and that’s the no shows, or the people who just randomly sign up for a session and don’t take it seriously. I could care less about whether someone can afford coaching beyond this one session. But I hate it when someone sends me a sample session request and then never replies to my personal, individually-writtenresonse. It’s rude. It wastes my time and effort.
What I hate even more are those who actually make an appointment for a sample session and then don’t show up, don’t even e-mail or call to cancel. I’ve set that time aside. I’ve read and reread what they’ve written. I’ve thought of possible approaches and strategies. And then they don’t even have the courtesy to cancel. They just leave me sitting there, like a teenager who’s been stood up for the prom.
There is one big difference between me and that teenager though. I know that when someone stands me up for a sample session, it’s actually all about them. It’s not me at all. After all, they don’t know me yet, so it can’t be personal. When I first started coaching, I did take it personally; now, however, I realize that they’re the ones with the issues. Often, they’re afraid. And if they’re afraid to show up for one single, free session, they’ll never be a good coaching client.
And OK, I get the fear. But I don’t get the rudeness or discourtesy. Is it that hard to just e-mail me and say “Sorry, can’t make it?”
It’s interesting, but over the years, I’ve become pretty good at picking out which people won’t show up or respond to my introductory e-mail. In general, they’ve signed up for a sample session quite late at night. They don’t give a real name. And their reasons for being interested in coaching tend to be either really bizarre, or very, very specific. Oh, did I mention spelling and grammar? There’s a difference between “legitimate” errors from typos or English as a second (or third) language, and the errors I see from people who are under the influence of something at the time they write.
And even when I’m quite sure that a person is not going to respond, I still give him or her my best effort. Because what I do is about me. And at the end of the day, I’m the person who has to look herself in the mirror.